Rider Check-in is here

Accurate arrivals for faster deliveries

To check-in, Riders use the Deliveroo Rider app and a near-field communication (NFC) tag in your business to signal they’re onsite.

Rider Check-in is designed to...

Improve communication between Partners and Riders,
Speed-up the order handover process,
Reduce Rider wait times,
Minimise crowding around Partner order collection points,
And ultimately—shorten delivery times for your customers!

This guide contains everything you need to know to order, install, and activate this new, FREE service.

Order your Check-in Tag

Benefits of Rider Check-in

Quick-and-easy install

Placing the check-in tag takes less than five minutes. No nails or power outlets needed!

Reliable technology

Rider Check-in uses near-field communication (NFC) tags and the Rider app. It’s secure and reliable.

Free & exclusive

Rider Check-in is a free service. It’s a great way to improve your operations and stand out from the competition.

More accurate timing

More accurate prep times mean shorter Rider wait times and faster delivery to your customers.

Better Rider flow

Shorter Rider wait times means better flow and fewer Riders waiting at order collection points.

How Rider Check-in works

1. The Rider arrives and checks in with the tag

The Rider taps ‘Arrived’ in the Rider app when they’re nearby. Then they’re asked to check in, and hold their phone up to the Check-in Tag.

2. Staff confirm the order number and hand it over

That’s it for Rider Check-in! Once staff have finalised the order, they’ll check the order number with the Rider and hand it over as usual.

3. You see the benefits of Rider Check-in

Rider wait times will be tracked from the moment Riders tap the tag, giving you more accurate data to optimise operations.

Order your Rider Check-in Tag installation kit

Each installation kit includes:

2x Rider Check-in Tags.
(Dimensions: 9cm x 9cm or 3.54in x 3.54in)
1x Rider Check-in poster.
(Dimensions: A5, 14.85cm x 21cm, or 5.8in x 8.3in)
1x installation guide. Easy-to-follow instructions on how and where to hang your poster, the tag, and how to request tag activation.

Order your Check-in Tag

Request to activate your Rider Check-in Tag

Simply scan the QR code to send an activation request

After you receive your installation kit, you can request to activate your tags. To activate your Rider Check-in Tags:

Click the 'Activate your Check-in Tag' button below. This takes you to the activation request form.
Fill in the form. Once you complete the form, the tags will be activated by 12pm the next working day.

To activate the tags you will need:

Restaurant name and location.
The Deliveroo Site ID. This is a string of five numbers. Find it in Partner Hub by navigating to Live orders > Settings.
The Check-in Tag ID numbers. These are a string of 14 numbers and letters. They start with 04 printed on the bottom right-hand corner of each of your check-in tags.

Activate your Check-in Tag

FAQs

How does the Rider Check-in tag work?

The Rider Check-in tag works by using near-field communication (NFC) technology. It’s similar to the technology used in contactless payments. When a rider arrives at a site, the rider app asks them to tap the tag to check in. Because you can decide where to place the tag, staff will have a more accurate signal that the rider has arrived on site.

Where should I install the Rider Check-in tag?

Deliveroo — An easy-to-see wall with nothing blocking the view.

How does Rider Check-in measure rider wait times?

The Rider Check-in signal will measure when riders have arrived from the point that they tap the check-in tag, and will be used as the starting point to calculate rider wait times.

Can other sites be nominated for Rider Check-in?

We will be rolling out Rider Check-in over the coming months, so feel free to nominate other sites by contacting your Account Manager.

Will all riders be able to use Rider Check-in?

A majority of rider devices already support NFC, so will work with Rider Check-in. This number is increasing over time. If a rider’s phone doesn’t support NFC, they’ll be able to collect orders by saying they’ve arrived through the app as usual.